Ben the BAT

I’ve been in my new job a month now — a BAT (Business Analyst — Technical). Smart Service Queensland is a fun place to work (very busy, but very friendly) and they sure do pile on the training. I’ve been thoroughly inducted and grounded in project management methodologies (PRINCE2) so I now know a whole lot of new jargon like configuration management and product-based planning. What will I do with this knowledge? According to facebook I will gather friends for my army of darkness …

Actually that has nothing to do with work. I will be helping analyse and define technical requirements for services (from agencies) that are integrated into the whole of government approach to customer service through phone, counter and web. The web seems to be a quiet player in this field, it underpins the other channels but people seem to trust that it will “just work” hehe. I’ve worked in web — I wouldn’t be so trusting!

It’s good to be broadening my horizons 🙂