Wiimote back in action

The bad news:
One of our wii remotes broke. The A-button stopped responding.
The ugly:
Nintendo said it would take them 20–25 days to even look at anything sent for warranty/repairs due to a backlog of work. Apparently a lot of people took their DS to the beach over summer. Note to everyone: sun, sand and surf fun for people, not so fun for electronic gadgets.
The good:
We got a replacement remote already! I only posted it last Wednesday so that was turned around in little more than a week. Less than a week if you allow for postage. Nice work Nintendo!
The disappointing:
I’ve always said service providers should overestimate when providing timeframes. A little conservatism allows time for the unexpected, or better yet, allows you to set and exceed expectations. Customers love it. What’s disappointing about this? In over two years where I work we have managed to consistently disappoint customers with inefficient service. Bummer.

p.s. 4 (Daniel really wanted to include that).

Published by

Ben Boyle

Web developer, Dad, gamer, mentor, animator, universal design advocate, fan of gadgets and sunshine!

One thought on “Wiimote back in action”

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